Registered Disability Support Provider Brisbane, Gold Coast, Sunshine Coast, and Regions

The Alya Team are here to support you at all times: especially when times are challenging.

During emergencies and natural disasters we understand that this can be a time when some members of our community may feel uncertain or anxious.

Alya will support you as best as we can during any disruption to services outside of our control: we will of course continue to communicate with you to ensure you receive the supports you need.

We have compiled a list of emergency contact numbers and online resources to provide you with most of what you will need in one convenient location.

You are important to us.

Emergency numbers:

In an emergency dial 000 (ambulance, police, fire)

State Emergency Service (SES) 132 500

Alya out of business hours contacts:

a) Your PSO is your first point of contact
b) The Alya landline on 3517 1792 (monitored voicemail available)
c) Urgent messages SMS Alya on 0459 286 538

Making sense of emergency messages:

A great resource to help us understand what all the emergency messages mean and when they might happen.

https://www.abc.net.au/emergency/understanding-emergency-warnings/12935568

ABC Radio

Keep a battery-operated radio close by as well as some spare batteries.

ABC Radio provides regular updates during emergencies like floods, bushfires, and cyclones.

There are 3 ways you can listen to information during an emergency:

1. Download the ABC Listen app

2. Visit reception.abc.net.au to find your local radio frequency (enter your postcode or suburb and the nearest radio stations will be listed)

3. Stream any ABC station from around Australia online at any time on the ABC listen website

For more information on how to operate and tune your radio please visit: Australian Communications and Media Authority.

Disaster kit information:

Great information can be sourced via the ABC on what you need to put an emergency kit together it is extremely easy to do:

ABC Emergency - Severe Weather and Cyclone Kit

Local Council emergency and disaster information:

Listed below are the local council contact ‘phone numbers and online resources for your local council. Each council has its own disaster hub that will give you up to the minute information, including, when open, the locations of emergency shelters near where you live.

Brisbane:

- Contact Centre is open 24 hours a day, seven days a week on 07 3403 8888.

- Contact information for Brisbane Council

- Disaster dashboard

- Free Brisbane Severe Weather Alert

- Flood Awareness Map

Ipswich:

- Open Monday to Friday, from 8.00 am to 4.30 pm, and after-hours emergency service: (07) 3810 6666

- Contact Information Ipswich City Council

- Disaster Dashboard

Logan City:

- Open Monday to Friday from 8:00am to 5:00pm and after-hours emergency service:
(07) 3412 3412

- Contact Information Logan City Council

- Disaster Dashboard

Moreton Bay:

- Open Monday to Friday (excluding public holidays) Call (07) 3205 0555 or 1300 477 161.
At all times, including after hours, call us on (07) 3205 0555 or 1300 477 161.

- Moreton Bay Contact Information

- Disaster Dashboard

Redland City:

- Open (07) 3829 8999 (8.30-4.30) Monday – Friday, excluding public holidays

- Contact information Redland city council

- Disaster Dashboard

Sunshine Coast:

- 24 hours a day 7 days a week (07) 5475 7272

- Contact information for Sunshine Coast

- Disaster Hub

Mental Health helplines and Support Resources:

QLD GOV: Dear Mind, & Resources